Frequently Asked Questions

Nova Glow ("we," "our," or "us") respects your privacy and is committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, or contact us.

By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information when you interact with Nova Glow:

• Personal Information – Full name, phone number, email address, billing or payment information, service address or location of vehicle
• Vehicle Information – Vehicle make, model, and year, vehicle condition (photos or notes), license plate number (if necessary for identification)
• Automatically Collected Information – IP address, browser type, device information, website usage data

How We Use Your Information

Nova Glow uses collected information to:

• Schedule and manage appointments
• Provide detailing or headlight restoration services
• Communicate with customers about bookings or updates
• Process payments
• Improve our services and customer experience
• Respond to customer inquiries or support requests
• Send occasional promotions or service reminders (you may opt out anytime)

Photos and Media

During services, we may take before-and-after photos of vehicles for quality control, training purposes, and marketing or social media. Photos used for marketing will not include personal information such as license plates, addresses, or identifying details unless explicit permission is given by the customer.

How We Share Information

Nova Glow does not sell customer personal information. We may share information only with trusted third parties when necessary, such as payment processors, scheduling or booking platforms, website hosting services, and legal authorities if required by law. These providers are required to protect your information.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no system can guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

Data Retention

Nova Glow retains customer information only as long as necessary to provide services, maintain business records, and comply with legal or tax obligations. When no longer needed, information is securely deleted or anonymized.

Children's Privacy

Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

Nova Glow may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our services after changes means you accept the revised policy.

Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact: